WELCOME!
I understand that going to a new salon can feel a little intimidating, especially if you're not sure what to expect. Here's some additional information to help make your first visit as seamless and comfortable as possible.
PRE-VISIT
Email & Text Notifications
You'll receive a text/email confirmation at time I book your appointment & a reminder 48 hours before your visit.
Have a question?
Email me at jacque@jacquestoddard.com & I will respond within 24 hours Monday-Friday.
COME PREPARED...
Dry, Styled Hair.
Please come to your appointment with clean hair and styled how you typically like to wear it. Seeing your hair dry & styled helps me to choose the best tehniques & looks that will enhance & fit your lifestyle.
Dress for Success.
I want you to relax during your appointment, so please dress comfortably! To ensure your clothing remains dry and stain free, I recommend completely changing into the clean kimono or smock that I will have for you. If you choose to wear the provided covering on top of your clothing, please avoid wearing bulky necklines like hooded sweatshirts and turtlenecks.
Payment Methods
All major credit cards, cash & local checks
YOUR SALON CONSULTATION
Tell Me Your Secrets
I want you to love your hair so I may ask you a lot of questions during your consultation - this is a judgement free zone so be honest about it's history, your lifestyle & hair goals.
Pictures are encouraged so screenshots & Pinterest boards are always welcome! Pro-tip: showing me 1-2 pics of looks you want to avoid are just as important as the looks you want to achieve.
Before We Start
I am all about transparency! I'll recap your service
plan and pricing before squeezing any color tubes
or sniping any locks!
.jpg)
POLICIES
Cancellation & Rescheduling
In order to provide the best possible scheduling
options to all guests, 24 hours advanced notice is required should you need to cancel or reschedule.
Rescheduling or cancelling an appoinment with less than 24 hours notice, or failing to arrive to a scheduled appointment, will result in a Cancellation Fee of $25 Per Each Service scheduled. For example a root touch up & hair cut is 2 services. Fees will need to be paid before any future appointments are scheduled.
Late Arrivals
Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing. Clients arriving more then 10 minutes late may need to be resheduled and Cancellation Fees will apply.
Adjustments
I strive to offer my guests the highest level of satisfaction. If you are having challenges with your cut or color, let me now within 7 days of your visit and I am happy to correct the issue at no additional charge.
Retail Exchanges
Should you make a retail purchase you are unsatisfied with, let's find something better for you!
Exchanges at full credit are accepted as long as you return the product within 7 days of your initial purchase.
LOCATION
I am inside Tangles Salon in Halls. We are in the North Place Shopping Center next to Vicky's Nail Salon. For reference Dominos Pizza and Amber restaurant are in the same center. There is ample free parking.
6671 Maynardville Pike 37918